Doing a factory reset on your camera is a good way to wipe all the settings and starting again from the beginning. There are two ways to factory reset your camera:
- Hold the push button the camera itself for 10 seconds. You'll here a chime when it has been reset.
- 1. Open the CamHipro app
2. Tap the settings cog for your camera
3. Scroll down to and tap on 'Default setting'
4. Tap 'Reset Camera'
When attempting to connect the camera to the CamHipro, if you receive the error message "invalid UID" then please ensure that when you tap 'Add new device', 'IP Camera' and then 'Device in use' are then selected.
If the error message persists when scanning the QR code, try manually entering the UID as shown on sticker on the side of the camera. The UID generally begins SSAA- or SSSS- .
You camera requires a minimum of 1-2Mbps of download and upload speed to operate. You can check your 4G cameras download speed by connecting your phone to its hotspot and running a speed test. Get as close as you can to your camera, ensuring there are no obstructions and follow the following instructions:
1. Search for available WiFi networks on your mobile. 2. Find the WiFi network displaying MIFI_XXXX and connect using password: 1234567890 3. Open web browser and search www.fast.com
If your speeds is below 1Mbps, you will need to change SIM provider or move your camera to a different location.
No signal/connectivity at all? You may need to change your cameras APN settings, you can follow this guide here to do so.
Your SIM providers mast may be down causing issues, you can search Google to find your SIM providers network status. For example 'giffgaff service status'.
If you're experiencing poor connection it means you camera does not have enough bandwidth. You can check your WiFi signal by running a speed test on www.fast.com on your phone while it is next to your camera. You will need at least 1-2Mbps download and upload for the camera to function smoothly. Check the above for 4G camera connectivity issues.
We suggest using the Ofcom signal checker. This will give you a rough idea on signal in your area.
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